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Welcome to the OnlineWeddingStore.com! We offer a fantastic array of wedding accessories to fulfill your dreams for your wedding day!
How Do I Contact Online Wedding Store?
Email: sales@onlineweddingstore.com
Contacting us by e-mail: if you receive no response within 24 hours, please feel free to call us; we cannot control the ISP spam filters and therefore may not have received your email.
Returns: Returns@onlineweddingstore.com; see Returns policy below.
Phone: (814) 734-8998
Mailing Address:
OnlineWeddingStore.com
P.O. Box 365
Albion, PA 16401
Promotions
Promotions are typically noted in red at the bottom of all our pages, if a promotion is running. See also "coupons" below.
About Coupons & Redeeming Coupons
Coupon codes can sometimes be found in bridal magazines or online. Only one coupon may be applied to an order. Our Yahoo! Shopping System does not allow coupons to be redeemed after they expire.
How Do I Order?
Just click the "Add to Cart" button beneath the product you wish to purchase; it will be added to your shopping cart. If you want more than one, simply change the quantity and click "Update Quantities". For personalized or engraved items, each item with different engraving must be ordered separately (i.e., order 1 mug with "Jason", then order 1 mug with "Lisa", etc.). Select "Keep Shopping" to be returned to the page you were on. You may view your purchases at any time by selecting the "Shopping Cart" button at the top of each page.
When you have finished shopping, select "Check Out" from the shopping basket page. You will then be given the opportunity to review your order and make any last-minute changes. Choose "Continue With Order" and your order will be shown with shipping and tax (if applicable). After you complete your name, address, method of payment, etc., just select "Place Order". You're done! We will promptly confirm your order via e-mail. This online ordering system is completely secure. For more information, see "Order Processing" below.
If you are redeeming a coupon, the coupon amount will not show as a deduction on your order until the final Order Confirmation page.
Order Processing
Our staff is dedicated to providing you with the highest level of service possible. Once you place your order, you will receive an order confirmation via e-mail. We then review and enter your order (less applicable discounts), confirm your credit card, and send you another e-mail indicating that the order has been processed. If we have any questions we will notify you and await a reply before entering your order or charging your credit card. Our goal is to have all orders processed no more than 24 hours after receiving them, but most often they are entered within hours.
Payment Methods
We accept Visa, Mastercard, and Discover. We do not accept American Express. To pay by check or money order, you can e-mail, write, or call us with your order. You need to give us your name, shipping address, wedding date, payment information, and e-mail address. Make checks or money orders payable to "Online Wedding Store" and mail to P.O. Box 365, Albion, PA 16401. ALLOW EXTRA TIME FOR DELIVERY IF USING THIS METHOD. If you have questions about this payment process, please feel free to contact us at sales@onlineweddingstore.com.
Will I be charged Sales Tax?
We are required to collect sales tax only on orders shipped to addresses within the state of Pennsylvania.
When Will I Receive My Order?
Most orders are completed and shipped within 24 hours if items are in stock; however we cannot control to supply of our vendors, and some order can take up to 2 - 3 weeks. ALWAYS allow an extra 2 - 3 days if ordering personalized items. We try to ship orders complete to minimize shipping costs, so we will hold your entire order until all items, such as those including personalization, are complete. You will receive a shipping update via e-mail after you place your order.
For shipping time and rates, see "Shipping Information" below.
When Do You Charge My Credit Card?
Online Wedding Store will charge your credit card prior to your order being shipped. If an item is backordered, your card will NOT be charged for that item until it is ready to be shipped to you. We WILL charge your card in advance for personalized items, even though they will not be shipped immediately.
Is My Credit Card and Personal Information Safe?
Online Wedding Store uses Yahoo! Stores' shopping cart system, which uses Secure Socket Layer encryption. Your credit card information is transmitted in encrypted form across the internet, then decoded when it gets to us. Online credit card use has proven to actually be no more of a risk than traditional use. If there is ever a problem, you will not be held liable for any charges.
Online Wedding Store promises to keep all personal information confidential and will never share your information in any way.
Shipping Information
Our usual shipping method is UPS Ground Service; at times we use the USPS at our discretion. We cannot accept P.O. Boxes for a shipping address unless you are ordering an aisle runner, or your address is military (APO, FPO, etc.). The shipping method we use is based on each item's warehouse location. Delivery generally takes 7 business days. We also offer upgraded shipping. If your order is shipping to AK, HI, PR, VI, or Guam, we will ship your order via Priority Mail and charge you according to the USPS rates unless you e-mail us or make a note in the comments section of the order form that you prefer UPS (only upgraded shipping is available to these areas).
Shipping Rates
Our standard ground shipping rates are below. These rates apply to the continental United States only. Please note that we do NOT impose any handling charges on any size order.
Our standard GROUND shipping rates are:
- $7.50 for orders $0 to $50
- $8.25 for orders $50.01 to $100.00
- $9.25 for orders $100.01 to $150.00
- $FREE for orders $150.01 and up
Upgraded Shipping
We do our best to ship within 24 - 48 hours, but remember that shipping time is IN ADDITION TO production and packing time; choosing an upgrade does NOT guarantee your order will ship the same or next day. Upgraded shipping charges that appear on your order are estimates; we will adjust the shipping charge, after your package is weighed. When completing the "Wedding Date" on your order, please do not fill in an earlier date than is necessary. We will ship quickly regardless of the date you state; we simply need the date to know how to ship your order in the event something is not in stock, etc. This prevents unnecessary upgrades, resulting in lower shipping costs not only for us but also our valued customers.
Can shipping charges be refunded?
If we make a mistake, or your item is damaged, we will be happy to refund your shipping charges. We do not refund shipping in any other situation, including product returns.
International Shipments
International shipping is currently unavailable.
Returns and Cancellations
To return an item, you must e-mail us at Returns@onlineweddingstore.com for authorization within 7 days of receipt of your order. No items may be returned or canceled without prior approval. Returns are subject to a 15% re-stocking fee due to the extensive time involved in processing the paperwork, fees paid for the charge and credit to the credit card, etc. This fee is waived in the case of damages.
We do not allow for returns or exchanges on engraved, embroidered, or personalized items (except in the case of a damaged item; see below). If you simply don't like the product, you may return the item if it is undamaged, unopened and in resaleable condition. We cannot accept any returns after the wedding date. After we receive the returned item, we will issue you a "store credit" for the amount of the item, less any discount you received, to use on another order. We will not issue refunds without approval; each situation is reviewed individually. We will not credit any shipping charges except on damaged items (see below).
Orders may be canceled within 24 hours of placing your order, if it has not yet been shipped, UNLESS items on the order include engraving or personalization. Cancellation of orders for engraved or personalized items must be approved: if the engraving process has begun, the order may not be canceled; we will, however, credit you for any items which have not yet been personalized.
Damaged Items
We work hard to deliver your merchandise to you safely. If an item is damaged in shipping, please e-mail us within 48 hours for a return authorization and instructions. Damaged items will be replaced at no charge. Engraved items which are damaged will be replaced with the exact same product with the exact same engraving, no exceptions.
Personalization/Engraving
Items may be purchased without engraving by typing "none" or "none wanted", as space allows. There is no discount for items purchased without engraving. Engraved items are not eligible for return for any reason other than damage.
Please order your engraving carefully. Each product has specific engraving options stated in its description. Please complete the boxes exactly how you want the engraving, i.e. May 12, 2008 or 5-12-2008. Some of our items, such as our Cathy's Concepts products, always engrave in the same manner; for example "Julie and Steve" will be engraved "Julie & Steve" on all Cathy's Concepts products. Detailed information is provided with each item's description. Please be especially careful of items ordered with monograms, and place the initials in the boxes in the proper order. Examples are shown by each product that a monogram is available on.
Product Availability/Backorders
Most products are in stock and available, so we rarely have back orders of any substantial amount of time. In the event of a backorder (orders not expected to ship within ten business days) you will be notified with an expected ship date. You may choose to cancel a backordered item; however, if you cancel a backorder that would normally ship within 30 days, any discounts which were applied to your order will be reversed (unless the discount was earned without the amount of the backordered item). If for some reason we cannot satisfy your order within 30 days, the discounts will be honored on the portion of the order fulfilled.
About Our Products
In this world of lightning-fast internet service, shopping online has become commonplace even for not-so-internet-savvy people. We have chosen to take a different approach to the products we offer; it is both our advantage and our "downfall".
Let's take caketops, for example. We offer 100+ caketops instead of 25. We offer many in colors that aren't the easiest to find. To do that, we stock the most popular, and bring in the not-so-popular according to orders we receive. These take just a few days to arrive; but oftentimes, a few days added to a weekend suddenly seems like an eternity (even for us!). We then check all products for damage, package them, and ship your order.
We know that internet shoppers like to receive their orders quickly, and for that reason we are constantly increasing the number of products we stock. We wanted to take this opportunity to explain to you that 90% of our orders ship within just a few days (and we're really smug when they ship in just a few hours); and to ask you to understand when they take a little longer. We are committed to bringing you hard-to-find products. Even though this raises our staffing and shipping costs, we will continue to operate in this manner so that you have the best selection for your wedding.
For these reasons, we have added Product Availability notes to each item; for example "Usually ships in 2 - 3 business days". If you order 4 items that state "2 - 3 days" and one item that states "5 - 7 days", your order will take 5 - 7 days because we try to ship all orders complete to lower shipping costs.
If you have any questions or comments, we would love to hear from you. You may write to us at sales@onlineweddingstore.com and we will reply promptly. Thank you.
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